Our commitment to your privacy
Rise Electrical Group Pty Ltd (ABN 76 703 393 140) is committed to protecting the privacy of every person who visits our website or engages our services. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using riseelectricalgroup.online or our services, you agree to the practices described on this page.
What personal information we collect
We only collect personal information that is reasonably necessary for us to provide our professional business and consulting services. This may include:
- Your name, email address and, where relevant, your business name and position;
- Your suburb or service location within Melbourne VIC and greater Victoria;
- Details of your enquiry, project requirements or correspondence with us;
- Information provided when you request a quote or engage our services, including billing and invoicing details;
- Technical information such as your IP address and browsing activity on our website.
We do not collect sensitive information (such as health or criminal record information) unless it is reasonably necessary for one of our functions and you have consented, or an exception under the APPs applies.
How we collect your information
We collect personal information directly from you, generally when you:
- Submit an enquiry, quote request or feedback form through our website;
- Contact us by email at ceo@riseelectricalgroup.online;
- Engage us to provide business or consulting services;
- Interact with our website, including through cookies and analytics tools.
Where reasonably practicable, we will give you the option of interacting with us anonymously or using a pseudonym. However, in most cases we need your name and contact details to respond to enquiries or deliver our services.
Why we use your information
We use personal information to:
- Respond to your enquiries and prepare quotes;
- Provide and administer our professional business and consulting services;
- Manage invoicing, accounts and business records;
- Improve our website, services and customer experience;
- Comply with legal, tax and regulatory obligations applicable to an Australian business.
We will not use or disclose your personal information for direct marketing without your consent, and you may opt out of any marketing communication at any time.
Disclosure of your information
We do not sell, rent or trade your personal information. We may disclose information only to:
- Service providers who assist us with hosting, email, analytics or payment processing, under contractual confidentiality obligations;
- Professional advisers such as accountants or lawyers, where necessary;
- Government bodies, regulators or law enforcement, where required or authorised by law.
Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles your information in accordance with the APPs.
Data security and retention
We take reasonable steps to protect personal information from misuse, interference, unauthorised access, modification or disclosure. This includes secure systems, access controls and limiting personal information to personnel who need it for their role. We retain personal information only for as long as necessary to fulfil the purposes outlined above or to meet our legal obligations, after which it is securely destroyed or de-identified.
Access, correction and your rights
You have the right to request access to the personal information we hold about you and to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@riseelectricalgroup.online. We will respond within a reasonable period, generally within 30 days.
Complaints and privacy enquiries
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us with details of your concern. We take complaints seriously and will investigate and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can adjust your browser settings to refuse cookies, though some features of the website may not function correctly as a result.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be published on this page. Continued use of our website after changes are published constitutes acceptance of the updated policy.
Contacting us
For any privacy questions, access requests or complaints, please contact:
Rise Electrical Group Pty Ltd
ABN 76 703 393 140
Melbourne VIC, Australia
Email: ceo@riseelectricalgroup.online
Website: riseelectricalgroup.online